Who you are booking with
Small Business, Meet AI is run by Freshwater Futures Pty Ltd (ACN 674 518 784, ABN 75 674 518 784), and “we”, “us”, and “our” mean that company. “You” means the person named on the booking.
When you pay for a ticket, you and we have an agreement on these terms. If you are booking on behalf of someone else, or paying for a member of your team, please make sure they see these terms too, because they apply to whoever attends.
These terms cover public workshops only, meaning the ticketed sessions you book yourself through this site. If we are running a private or in-house session for your organisation, or you have engaged us for consulting or a larger programme, that work runs under a separate written agreement and our general Terms of Service, not this page. Those arrangements are negotiated, so their cancellation terms differ from the ones below, and deliberately so.
Questions before you book? Email hello@freshwaterfutures.com and ask. We would much rather answer first than refund later.
What you are booking
A ticket to one public in-person workshop, on the date and at the venue shown on the booking page. The current session is Saturday 5 September 2026, 2pm to 5pm, at Stone & Chalk, 121 King Street, Melbourne VIC, with doors from 1.45pm so we can start on time.
Your ticket covers the three hours in the room, the guided exercises, the handout, and the follow-up resources we send afterwards. It is one seat for one person, and it is not transferable between sessions except as set out in section 4.
Workshops run in small groups, and places are limited. We may close bookings early once a session fills.
Price and payment
Payment is taken at the time of booking through Stripe, our payment provider. Your place is confirmed when Stripe confirms the payment, and not before. We never see or store your card details.
Prices are shown in Australian dollars and include GST. Stripe's emailed receipt is your record of the purchase, and if you need a tax invoice with our ABN on it for your own books, email us and we will send one.
Early-bird pricing. Where an early-bird price is advertised, it applies to bookings completed before the deadline shown on the booking page. For the September session that is A$129 until Sunday 23 August 2026, and A$159 after that. The price you pay is the price shown at checkout. We do not refund the difference if the price later drops, and we do not charge you more if it rises.
Changing your mind, refunds, and transfers
This is the refund position for a public workshop ticket. Private sessions and consulting engagements cancel under their own agreement, as set out in section 1.
Life happens, and we would rather you told us than quietly not turned up. Email hello@freshwaterfutures.com as soon as you know.
| When you tell us | What you get |
|---|---|
| More than 7 days before the workshop | A full refund, no reason needed. Or move your ticket to a later session, whichever you prefer. |
| 7 days or less before the workshop | We cannot refund you, because the room, the catering, and the group size are committed by then. You can send someone else in your place at no charge, or move your ticket once to a later session if one is scheduled. |
| You do not turn up | No refund, and no transfer. We will still send you the handout and the follow-up resources. |
Sending someone else. You can do this up to the day before, at no cost. Just email us their name and email address so we have them on the list and can send them the pre-work.
Refunds go back to the card you paid with, and usually land within five to ten business days depending on your bank.
None of this limits your rights under the Australian Consumer Law. See section 12.
If we change or cancel
We may need to move a workshop, change the venue, or cancel it, for example if a facilitator is unwell or too few people book.
If we cancel, you choose: a full refund, or a place at the next session. If we move the date or the venue and the new arrangement does not suit you, tell us and you get a full refund. We will let you know by email as early as we can.
We are not able to cover other costs you may have incurred, such as travel or accommodation, so please do not book anything non-refundable around the workshop.
Getting there and taking part
Please arrive from 1.45pm. We start at 2pm and we do not repeat the opening for late arrivals, because it is unfair on everyone else in the room.
Bring your laptop, its charger, and one real task from your work that you want to move forward. We will email you a short setup note beforehand. A laptop is genuinely necessary, since the whole session is hands-on.
Workshops are for adults, so you need to be at least 18 to book. Please treat the other participants, the facilitators, and the venue with respect. We can ask someone to leave if their behaviour is making the session unsafe or unworkable for others, and no refund is due in that case.
AI accounts and subscriptions
You will use AI tools in your own account, under your own name, during the workshop. A paid plan such as Claude Pro or ChatGPT Plus is where the genuinely useful features live, so we recommend one, but it is not required. If the subscription is a problem, email us before the workshop and we will work around it.
Those accounts are between you and the provider. Their terms govern your use, you are responsible for any charges or usage limits on your account, and we are not a party to that relationship. If a provider changes, throttles, or withdraws its service, that is outside our control.
What not to bring into an AI tool
Whatever you type into an AI tool is sent to that provider for processing. Bring a real task, but bring a version of it you are comfortable sending.
Please do not enter, in any exercise during the workshop:
- Confidential information you are not authorised to share, whether it belongs to your business, a client, or a third party
- Personal information about other people, including clients, patients, and customers, unless you have their consent and it is genuinely necessary
- Sensitive information, including health, financial, biometric, or government identifier details
- Live passwords, API keys, or other credentials
If your work involves client records, and for several of the people who come to these sessions it does, use a de-identified or made-up version of the task instead. It works just as well for learning, and we will help you do it. You remain responsible for what you type in, and for meeting your own professional and privacy obligations.
What the workshop is, and what it is not
It is practical education. We show you how to use AI tools for the work you actually do, and we help you get one real task moving.
It is not legal, financial, medical, or other professional advice, and nothing said in the room is advice about your particular circumstances. AI output can be wrong, incomplete, or entirely made up, even when it reads confidently. Check anything before you rely on it, send it, or publish it. Decisions you make afterwards are yours.
We also cannot promise a particular result. What you get out of three hours depends on what you bring to them.
Photos and recording
We sometimes take photographs at workshops, and we may use them to show what the sessions are like. If you would rather not be in them, just tell us on the day and we will make sure you are not. You can also change your mind later: email us and we will stop using any photo you are in.
Please do not photograph or record other participants without asking them first. People bring real work to these sessions, and some of it is private.
Materials and who owns what
The handouts, slides, prompts, and exercises are ours. You are welcome to use them in your own work, including in your business, for as long as you like. Please do not resell them, publish them, or teach them as your own course.
What you make in the session is yours. We claim nothing in the work you bring, the prompts you write, or the output you produce.
Your consumer rights, and the limits of ours
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies those guarantees or any other right or remedy you have under a law that cannot lawfully be excluded.
Subject to that, and to the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for lost profits, revenue, or opportunity, arising from the workshop or from anything you do afterwards with what you learned. This includes loss arising from AI output you relied on without checking it.
Where our liability can be limited but not excluded, it is limited, at our option, to running the workshop again for you or refunding what you paid.
You are responsible for your own belongings at the venue.
Your privacy
How we handle your personal information, including what we collect when you book, what our analytics record, and who else processes your data, is set out in our Privacy Policy. It is worth a read: it names every service we pass your information to.
We will email you about the workshop you booked, because you need that information. We will only add you to anything wider if you ask us to, and every marketing email carries a way off the list.
The general bits
If part of these terms cannot apply. If a court or regulator finds any part unenforceable, that part is read down as far as needed to make it work, or removed if it cannot be, and the rest still stands.
The whole agreement. These terms and our Privacy Policy are the whole of what is agreed between you and us about your public workshop booking, and they replace anything said beforehand about it. Where anything on this page differs from our general Terms of Service, this page governs your ticket, because it was written for it. Where you also have a separate written agreement with us for private or consulting work, that agreement governs that work.
Changes. We may update these terms, and we will change the date at the top when we do. The version that applies to your booking is the one published when you paid, so if we change something material before your session, we will tell you.
Governing law. These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria.
Talk to us
Freshwater Futures Pty Ltd
ACN 674 518 784, ABN 75 674 518 784
Bookings, refunds, and anything about a session: hello@freshwaterfutures.com
Anything legal or privacy related: legal@freshwaterfutures.com
We answer our own email. There is no ticket queue.